ALL General Terms & Conditions Apply – see General Terms and Conditions
In the event all of your goods have not arrived due to a backorder FBCD will split your order into two separate runs for a fee of $15.00 at your request.
High Detailed orders with multiple locations or large stitch counts may require additional production me. You will be notfied as soon as possible in the event our standard production timeline needs to adjust to accommodate the complexity of your order.
In the event you supply us a previously digitized design, we MUST run a sewout for you at a rate of $5.00. It is mandatory that a sewout be performed on customer supplied embroidery files. Variances in sewout results are typical between machines based on how they are digitized. A design that was digitized for one machine may run differently on another machine. In the event sewout results yield an unexpected result, tape edits will be charged at a rate of $25.00. FBCD is not responsible for sewing results on customer supplied DST files.
Customer must supply two additional hats for sew out purposes. Sew out quality varies from garment to garment. If customer does not provide extra hats, customer will accept full responsibility for the production run not matching the sample sew out.
Production time for orders over 500 pieces is by quote only. Please call for production time on all orders over 500 pieces.
We cannot embroider on mesh, velvet, or other types of non-standard fabrics. Please call if you have any questions that may be unique to your fabrics.
All sewout samples may not match fabric in the actual order. This may cause slight variances in texture and stitching of your final production. FBCD will not be responsible for slight variances in production results vs sewout samples unless you provide swatches/samples of the exact fabric being decorated. If you wish to eliminate this potential variable, it is highly suggested that you provide a swatch or the actual garment for a sample.
Shirts and hats are not combined for quantity pricing.
Quotes for stitch counts are estimates only and may vary greatly based on final digitizing. Final count will be based on the DST file of the approved sewout proof. Run charges and digitizing (if applicable) will be adjusted on your final invoice to reflect the final stitch count. All stitch counts are rounded up to the next thousand.